How is your inventory?
I may be generalising, but all businesses suffer from poor inventory control. You may have too much and it ties up your capital depreciates over time and worse.. gets damaged and has to be written off.
Having too little is another issue and you run the risk of loosing customers and sales. Also if you have the wrong inventory at the wrong time the same applies. Imagine selling beach towels in winter as an example.
In reality inventory is in your control, so often there are no excuses in not having it right.You need to make sure it is streamlined and managed to maximise your return.
Check out the article in Forbes magazine.
To Streamline Your Business, Look No Further Than Your Inventory – Forbes.
Here is a valuable story about business culture and why it is important for your small business.
Customer service isn’t just good systems.
It’s also about the people that work in your business.
Winning Customers Without Trying – Forbes.
This is an excellent post by Shep Hyken on the 5 most important customer service trends for 2013 you should be aware of.
Whether your customer is a consumer or business, this article is well worth reading.
Five Customer Service Trends for 2013 – youngstapreneur.com.
If you are not comfortable with the idea of social media and and how it works with your business, check out this infographic from Small Business Trends.
It provides a great introduction and explanation to the main players in the social media arena. You will find it useful in deciding what is right for your business.
Infographic: Which Social Network Is Right For Your Business?.