Tag Archives: Australia

Business Coaching- What’s all the fuss about? By Tony Ozanne.

CoachingThe growth in the coaching industry has been massive in the last 5-10 years. There are an estimated 47,500 coaches globally and nearly 3,000 in Australia (I.C.F 2012 Survey). It’s a $2 billion industry of which $140 million alone is spent in Australia. It appears there is a coach for everything these days, whether it be business, life, career, emotional, relationship etc. There is the demand and there is the supply to fill it, which is good, but there are also some alarm bell moments for potential clients! So what’s all the fuss about?

Let me be upfront, I am a Business Coach and have been for nearly 3 years since leaving a corporate life of over 23 years with a global franchise brand working within Australia and around the world. I am not here to plug me, but to give some thoughts, tips and benefits on the whole ‘coaching’ thing. For the purpose of this article, I will focus just on the Business Coaching space rather than generalising about the entire industry and the various niches.

Why a Coach?

So, why do businesses invest their hard earned money in a coach, as let’s face it, it’s not a cheap option for a business*.

There are many reasons we get contracted to a business – they are, but not limited to:

  • To force the owner to work ‘on’ their business vs. ‘in’ it.
  • To provide an independent third party perspective on the vision or direction of the business.
  • To help establish or build the vision or goals if they aren’t present.
  • To build systems and processes around the business model (especially if a replication strategy exists).
  • To hold the owner accountable for progress.
  • To be a conduit of resources of expertise in other sectors (coaches don’t know everything, but are usually well connected with people they would recommend).

What’s it cost?

*I mentioned it is a high cost; this is you look at it as a cost versus an investment. Just like spending $ on marketing, accounting, insurances etc. do you look at this as a cost or an investment in the future of the business? A well selected coach can pay for themselves many times over by giving you the focus, planning, structure and advice to grow your business from a good one to a great one and by driving your results.

According to the I.C.F Survey, the average cost for a 1 hour session with a coach in 2012 was $304, with ranges from less than $100 per session to well over the $1000 mark. Many coaches will work on a time based contract, with 12 months being a common term for a business coaching term. The main reason for this is change takes time, especially if no process or system infrastructure exists. Again, this comes back to the viewpoint of cost versus investment. The question has to come back to the basics of the old saying, ‘you pay peanuts, you get monkeys’. Would you get the cheapest Doctor to perform heart surgery, or the best?

What to look for?

If you make the decision to get some outside help with your business it is important to find a ‘fit’ with the coach. This is potentially someone who will be part of your business for one or many years, so the personality must fit.

  • Interview several people when selecting a coach and find one who you can relate to and potentially work with.
  • Ask what they can offer you and how their approach to your business would work
  • Will they understand your industry (sometimes an outside, clean slate approach is best as they can challenge all ideas – a business model is the same regardless of the product or service).
  • What business experience do they have?
  • How accessible are they outside the ongoing sessions? Some don’t allow email, phone contact, so check this out.
  • Do they monitor and measure KPI’s for you or set you up to do so?
  • Find out how they will get to understand your business and the needs either via an Audit process or some form of embedding into it.

Alarm bell moments?

Coach selection, as mentioned in the previous section is critical but there are some watch outs I would advise to a potential client (and many of these I tell people during my sales process).

  • Be cautious of getting trapped into long contracts you can’t get out of.
  • Don’t pay all upfront for long contracts.
  • Do they offer flexibility with terms, times and missed appointments?
  • Are there any guarantee?
  • Have they any referees to validate prior work – check them!
  • Straight out of uni, public service or non-business background.
  • Certified vs. not – to some people this may be an issue, but currently there is no regulation in the coaching industry, but ask the question. I’m not personally certified with the ICF, but am a member and have contemplated certification, but when I ask clients if this is a deciding factor, most say no.
  • No track history or form – you’re the first client!
  • Watch for the instant closer who has the sole focus on getting you to sign a document, get some form of proposal and the potential outcomes from them first.

Is it for you?

The decision on whether to bring a coach into your business is a tough one for many business owners, but this is gradually changing. Many ACT and surrounding businesses have coaches and I personally have seen a big increase in the uptake with the trades sector. Any management book or biography you read on successful leaders normally includes the fact that they have a coach helping them, challenging them or acting as a partner in the growth including the leaders of many leading global brands.

“Good business leaders create a vision, articulate the vision and passionately own the vision – a coach will help relentlessly drive this process to completion of execution.” -Jack Welch

“In terms of doing work and in terms of learning and evolving as a person, you just grow more when you get more people’s perspectives.” – Mark Zuckerberg

“The one thing that people are never good at is seeing themselves as others see them. A coach really, really helps.” – Former Google CEO Eric Schmidt

Coaching does and will make a difference to you and your business, the key is simply to find the right one for you! So what are you waiting for – go and take your business to the next level.

Good Luck…Tony

About Tony.

Following a 23 year career with Yum Restaurants International, the world’s largest restaurant group with over 37,000 units of KFC, PH and Taco Bell, Tony had one of those ‘moments’ and woke one day not wanting to go to work, so he quit the same day. He then joined Small Fish Business Coaching in 2010 and has since digressed to offer not only Coaching, but has presented at a regional conference in Dubai as the key-note speaker and works inside businesses as well as a consultant to ‘do’ some of the items to fast track execution. In 2012 Tony wrote and published his first book ‘Business Tips From a Business Coach’ and is working on a project to interview 100 ACT based businesses to publish a second book this year. Tony is also a member of the Business Boost Centre Expert Panel. More information or to contact Tony, visit www.tonyozanne.com


I have survived the apocalypse of 21 December 2012.

ApocolypseThere has been a lot of chatter about the end of the world. Let me assure you that the Mayan’s got it all wrong else they played a big prank. It is after 1pm 21 December here in Australia and it is a bright sunny summer day as any other.

This reminds me of the panic surrounding the Y2K issues at the end of 1999 when we also had a load of media frenzy about nothing.

Enjoy your day and the rest of 2012.


Small Business is Big Business ™

Small business is big business ™
Many of you are thinking are you for real and others maybe something along the line of where is this going?
Each small business individually is exactly as said small, but the small business sector is the largest employer in Australia and I’m certain most other western countries. Small businesses and also the biggest tax payers in the country. I’m not going to quote statistics as you can all look them up, but one thing that stands out is that small businesses employ around 49% of the whole workforce. In addition to that we as a whole are a large buyer of products and services.
If you are really interested in this sector of the economy you could look up the figures for small business employment numbers, portion of GDP and how much they contribute to the overall tax takings for the country ( I said I wasn’t going to quote statistics).
Small business is the backbone of our economy and the biggest service industry employer.
We are big! At the same time, although we have industry associations and representation we don’t seem to have as much clout as we should with lobbying as I think we are fragmented in our approach.
However,  it’s not all so rozy. The statistics (which I’m not quoting ) show that each year there are many small business failures. That includes new startups and established business failing. I believe many of these failures are avoidable and due mainly to inexperience, poor planning and or execution or a combination of these and other factors. I would love to see the numbers reduced.
So just because yo run a small business or are planning to start one in the near future don’t fear as there are loads of resources and support out there. You just need to pick the right advice. Let’s face it are you going to ask for that advice from your friends or neighbours? I hope not.
You should try and find a mentor who is experienced and established in business and who is willing to share some of his time to provide you with advice in your venture. Don’t be shy. All you need to do is ask. You’ll be surprised by the positive responses.
 If you have any specific topics you would like me to address…. let me know.