Winning Customers Without Trying – Forbes


Here is a valuable story about business culture and why it is important for your small business.

Customer service isn’t just good systems.

It’s also about the people that work in your business.

Winning Customers Without Trying – Forbes.


2 thoughts on “Winning Customers Without Trying – Forbes

  1. customer focused companies do lose. They sometimes spend so much time ensuring that the client is looked after that they lose their way and forget their primary objective, to make a profit. best customer service needs to be tempered with profitability. If you are serving the customer and not making money, both the customer and the company will suffer in the long run.

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