Having a busy schedule, last night I decided that after football training I would treat my young men (11 and 8) to one of their favourite local restaurants. And it’s not a multinational fast food joint… hard to believe right.
Having arrived at our destination, I realised that it was busier than normal… It had slipped my mind that it was Valentine’s day and most restaurants would be full of young couples in various phases of amorousness. We managed to get a table without a booking, but there was something amiss.
It took about 3 seconds to realise that the restaurant was understaffed and service was going to be painfully slow… let’s see you explain this to a couple of ravished and impatient young men after a soccer training session.
It took a long time to get any attention from the stretched staff. Eventually we ordered and after a long delay had our meals. I can say that the food… when it arrived, was great as always. The issue was with staffing levels.
If you run a small local restaurant business you must be aware of this. Events like Valentine’s day, Mothers day and Fathers day just to name a few, are always times of increased traffic. It’s important to plan for the additional load and add staff accordingly.
This is not Rocket Science. It is a simple formula, yet so many get it wrong. A little forethought and a little planning can go a long way towards managing workloads. In this instance a simple calendar with events marked on it would have been adequate to inform the owner a few days in advance to schedule additional staff.
Are you getting the simple things right?