Manta offers some great tips for Customer Service for Small Businesses. Click on the link below to read them and compare to your customer service. In today’s competitive market, delivering quality customer service may be the one factor that gives you the edge over your competition.
In the last week I have experienced sales clerks that do not smile, coffee shop staff that do not utter a word when they give you your coffee, and a professional interrupt an active conversation to conduct their business. All these actions reflect on the business they represent. It appears some very basic lessons in manners would be beneficial.
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